8/31/2023 0 Comments Craziest chatbot examplesWith chatbots, businesses can provide 24/7 customer support. Chatbot is Instant & 24/7: A chatbot, unlike a customer support agent, never takes breaks, sleeps or goes offline. And one of the most effective self-service customer support tools that uses texting is a chatbot.Ģ. Moreover, The State of Global Customer Service Report 2018 shows that 66% of customers try to use self-service first. Customers Prefer Texting: The primary means of communication with a chatbot is via text. There are two important reasons to make a chatbot an effective customer service agent for your business:ġ. Why a chatbot dramatically improves customer support
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